Shipping policy

Last updated: July 27, 2026

Confident Splash offers free standard shipping on all orders to destinations available at checkout.

Processing time

Orders are normally processed within 1–3 business days, excluding weekends and public holidays. During launches, promotions, or peak seasons, processing may take slightly longer.

Estimated delivery

Standard delivery typically takes 7–15 business days after dispatch. Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, holidays, customs, or address issues.

Tracking

When your order ships, we will send tracking information to the email address provided at checkout. Tracking may take up to 48 hours to update after dispatch.

Address accuracy

Please review your shipping address before completing checkout. Contact support@confidentsplash.com immediately if a correction is needed. We cannot guarantee changes after fulfillment begins and are not responsible for delivery problems caused by an incorrect or incomplete address supplied at checkout.

Taxes and duties

Applicable taxes, duties, or import charges will be displayed or handled at checkout where required. Any charge not collected at checkout remains the customer's responsibility unless applicable law requires otherwise.

Delayed, lost, or damaged packages

If tracking has not updated for 7 business days, a package is marked delivered but cannot be located, or the parcel arrives damaged, contact us at support@confidentsplash.com with your order number. We will review the shipment with the carrier and help determine the appropriate next step.

Split shipments

Items in the same order may occasionally ship separately. You will not be charged additional standard shipping fees for split shipments.